Hiring: AI Customer Success Partner (North America) Company: Personetics Location: Ulster County, NY Job Posted Time: 2026-09-10 12:12:42 Employment Type: Contract Target Skills & Keywords : SaaS About the job Experience: •5 -7 years of experience in Customer Success, Account Management, or Consulting •7 years of experience in Customer Success, Account Management, or Consulting Required Skills: •As industry leaders — yes, we really are leaders — we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv. •The AI Customer Success Partner is accountable for maximizing the value, adoption, and commercial impact of the Personetics platform across a scaled portfolio of North America accounts. •His role is built around Personetics’ AI-first Customer Success model •Efficiently and proactively engaged across a broad portfolio of accounts •Monitored continuously for usage, health, and risk through automated signals •Positioned for adoption growth and renewal, even at scale •Supported by a digital-first Customer Success model built to scale efficiently •Portfolio & Relationship Management Qualifications: •AI-native skill set: hands-on experience using AI tools (e.g., Claude) and building AI agents/workflows to automate and scale customer engagement •Comfort building & managing a large portfolio of accounts through automated, tech-touch engagement (AI-triggered check-ins, usage dashboards, digital QBRs) •Digital banking, personalization, AI, or data-driven platforms •Demonstrated capacity to work in a dynamic, fast-paced environment •Customer-first mindset, with the ability to balance scale and personalization across many accounts •Demonstrated capacity to travel up to 20% of time •University degree or higher required Compensation: •Comprehensive medical, dental, and vision coverage starting on Day 1 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!