Hiring: AI Agentic Engineer Company: Docusign Location: San Francisco, CA Job Posted Time: 2026-09-16 16:16:08 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, Agile, Azure, CI/CD, Docker, GCP, Java, Kubernetes, LLM, Python, RAG, SaaS, Vertex AI About the job Experience: •5+ years of experience in AI/ML engineering, IT automation, or SaaS development •2+ years in agentic AI frameworks, workflow automation, or intelligent IT service management Required Skills: •As an AI Agentic Engineer on the Platform AI Engineering team, you will drive the next wave of automation in IT operations by designing and deploying agentic AI solutions that proactively resolve issues, reduce operational burden, and enhance security. •This position is an individual contributor role reporting to the Senior Manager, Cloud Apps. •Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AI •Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities •Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets •Monitor agent performance, impact, and coverage—driving continuous improvement and expansion of automation •Partner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunities •Document agent design, workflows, security considerations, and lifecycle management Qualifications: •Hands-on experience working with LLMs and integrating RAG pipelines into enterprise solutions •Hands on experience on one or more scripting/programming languages (e.g., Python, Java) •In-depth knowledge of IT operations, incident management, and ticketing systems •Operational familiarity with Agile, DevOps, and CI/CD practices •Operational familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes) •Demonstrated capacity to design and implement Conversational AI chatbots and virtual assistants to deliver intuitive, human-like IT support and streamline end-user interactions •Bachelor’s degree in Computer Science, Engineering, or related field •Demonstrated capacity to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutions •Operational familiarity with zero-trust and security monitoring in SaaS and IT environments •Track record of reducing operational burden via automation or agentic AI Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!