Hiring: AHS Product Engineer II Company: Komatsu Location: Tucson, AZ Job Posted Time: 2026-09-12 10:36:11 Employment Type: On-site Target Skills & Keywords : Linux, SQL, Zendesk About the job Experience: •Demonstrated professional experience troubleshooting and supporting complex software, industrial technology, enterprise applications, or integrated technical systems. •Demonstrated capacity to independently investigate technical issues, evaluate available evidence, identify likely root causes, test potential solutions, and determine when escalation is required. •Demonstrated ability to manage multiple technical priorities while maintaining accurate documentation and communicating status appropriately. Required Skills: •Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline or equivalent combination of relevant technical education, training, and professional experience. •Solid functional working knowledge of Windows and Linux operating environments. •Foundational understanding of computer networking, including concepts such as IP addressing, connectivity, network services, and basic network troubleshooting. •Foundational understanding of relational databases and the ability to interpret or execute basic database queries where required for troubleshooting. •Demonstrated capacity to analyze system logs, error messages, configuration information, and other technical diagnostic data. •Operational familiarity with structured software or systems testing, including development and execution of test cases. •Demonstrated capacity to follow controlled deployment, change-management, and quality-assurance procedures. •Demonstrated capacity to read, interpret, create, and maintain detailed technical documentation. Qualifications: •Provide advanced technical support for the FrontRunner Autonomous Haulage System (AHS), investigating and resolving incidents and service requests while meeting established service-level expectations. •Troubleshoot complex software, system, configuration, networking, database, and integration issues by analyzing system logs, diagnostic data, configurations, and other available technical information. •Take ownership of technical issues through resolution or appropriate escalation, coordinating with regional support, engineering, development, quality assurance, and other technical teams as required. •Support and lead assigned FrontRunner AHS software deployments and upgrades, following approved installation documentation, standards, procedures, checklists, and quality-assurance practices. •Perform system checkout, configuration verification, functional testing, and post-deployment validation to confirm that installations, upgrades, and fixes operate as intended. •Develop and execute test plans and test cases for AHS software, configurations, fixes, and deployment activities; document results and communicate identified issues to appropriate stakeholders. •Create, review, and maintain technical documentation, including release notes, installation instructions, troubleshooting procedures, checkout procedures, deployment checklists, and knowledge-base content. •Identify recurring technical issues, support trends, and opportunities to improve product supportability, troubleshooting processes, deployment practices, documentation, and overall service quality. •Provide technical guidance, mentoring, and knowledge transfer to Product Engineer I employees and other support personnel, promoting consistent troubleshooting and support practices across the team. •Communicate technical findings, incident status, risks, deployment progress, and recommended actions clearly to regional teams, customers, engineering groups, and other stakeholders. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!