Hiring: Agent Experience Coordinator Company: Compass Location: Montclair, NJ Job Posted Time: 2026-09-15 19:59:37 Employment Type: Full-time Target Skills & Keywords: Customer Service, Office Management, Hospitality, Operations, Real Estate, Zendesk, Salesforce, Confluence, Enterprise Technology, Marketing Support, Event Setup, Administrative Assistance, Problem-Solving, Communication, Attention to Detail Experience: - 2+ years of previous experience in customer service, office management, hospitality, or operations - Previous experience in real estate a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Required Skills: - Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs - Responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues - Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support - Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests - Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents - Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc. - Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications - Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change Qualifications: - Great listening skills, connects well with others, and is empathetic to the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Strong verbal communication and presentation skills - Meticulous attention to detail, highly organized - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs Compensation: - The base pay range for this position is $27-$29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience - Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits - Base pay is based on market location - We will always meet the minimum wage for the position Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!