Hiring: Aftersales Service Manager Company: CNH Location: Atlanta, GA Job Posted Time: 2026-09-11 14:41:51 Target Skills & Keywords : Pip, React, Segment About the job Experience: •5+ years of dealer operations or service related in heavy equipment OR Associates Degree with 8+ years of dealer operations or service related in heavy equipment OR 10+ years field service experience considered in leu of degree Required Skills: •Partner with dealers and region team to drive best practice behaviors related to Service capability outlined in the Dealer Service Evaluation •Engage dealer principal, service management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting service best practices •Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts) •Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network •Utilize and monitor telematic data for units within assigned territory to monitor for in season progress, critical alerts and emerging product issues to provide feedback to product support and quality teams. •Quantify and track emerging product concerns on territory and escalate to ensure proactive resolution to positively affect customer satisfaction •Ensure NPS Repair and Own & Use survey scores are at appropriate levels and collaborate with assigned dealers to react and close red alerts for negative surveys •Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!