Hiring: After Hours Call Center Manager Company: Express Employment International Location: Oklahoma City, OK Job Posted Time: 2026-09-13 14:29:05 Employment Type: Remote About the job Experience: •1 year in a leadership role in the last three years •At least 1 year in a leadership role in the last three years Required Skills: •Lead, manage, and coach a team of after-hours call center staff, ensuring high-quality service and responsiveness as well as accuracy •Own day-to-day scheduling and coverage to maintain adequate coverage for early AM’s, evenings, weekends, and holidays •Serve as the point of escalation for urgent client and associate issues that arise outside normal business hours •Monitor and analyze call center metrics, including response times, total volume of activity, call resolution, and client satisfaction, and implement recommended improvements as needed •Partner cross-functionally with daytime leadership teams to ensure seamless communication and handoffs between business hours and after-hours teams •Participate in recruiting, onboarding, and training of after-hours call center staff •Ensure proper documentation and follow-through on all issues, ensuring continuity of service and accountability •Support special projects, process improvements, or emergency response protocols as assigned Qualifications: •Bachelor’s degree in business, healthcare administration, or related field preferred •Minimum three years of experience in customer service, call center management or staffing operations, with at least 1 year in a leadership role in the last three years •Hands on, recent healthcare staffing experience in a staffing firm, hospital or similar facility preferred •Strong leadership, professional communication, and crisis management skills •Proven ability to manage performance, coach teams, and drive accountability in a remote or shift-based environment •Demonstrated capacity to type a minimum of 50 WPM •Solid functional working knowledge of healthcare staffing industry best practices preferred •Accuracy in work completed and ability to be a hands-on manager showing and leading by example •Not sure you meet every requirement? Apply anyway! •Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!