Hiring: Affiliate Brand Services Specialist - Marquette (Hybrid) Company: MSU Federal Credit Union Location: Michigan, United States Job Posted Time: 2026-09-10 12:13:36 Employment Type: Contract / Hybrid About the job Required Skills: •The Affiliate Brand Services Specialist enhances the member experience by supporting strategic affiliate partnerships that prioritize exceptional service. This role collaborates with affiliate partners to ensure all interactions reflect MSUFCU’s mission of outstanding service, financial education, and tailored solutions. •This position is available to work hybrid at Northern Michigan University in Marquette, MI. •Build and maintain strong affiliate relationships to enhance the member experience. •Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints. •Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement. •Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements. •Support affiliate initiatives, promotions, and events to drive member engagement. •Ensure compliance with regulations and internal standards while promoting transparency and integrity. Qualifications: •Affiliate Brand Services Specialist I •Bachelor’s degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience. •Demonstrated experience in customer experience, affiliate management, or partner relations, preferably in financial services. •Demonstrated experience supporting partnerships or affiliate programs with a focus on delivering service excellence and operational efficiency. •Proven experience collaborating across internal teams and external partners. •Proficiency with office productivity tools and/or CRM or partner management systems is preferred. •Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here. •Leadership Competencies must be demonstrated, be committed to, and be developed by all Credit Union leaders. Review the corresponding behaviors here. Compensation: •100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!