Hiring: Advocate, Customer Contact Company: National Grid Location: Northborough, MA Job Posted Time: 2026-09-15 14:13:01 Employment Type: Hybrid Target Skills & Keywords : CSS, Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3+ years of related experience in customer advocacy, customer service, or a similar support‑focused role is highly preferred. Required Skills: •As a Customer Advocate, you will work directly with National Grid’s most vulnerable customers, as well as the external support agencies and advocacy organizations that serve them. •Also act as an internal voice for these customers, ensuring their perspectives, needs, and lived experiences are represented within National Grid. •By doing so, you will help inform the development of strategies, programs, and offerings designed to more effectively support income-eligible customers and strengthen the company’s commitment to equitable service. Qualifications: •Bachelor’s degree or 3+ years of related experience in customer advocacy, customer service, or a similar support‑focused role is highly preferred. •Bilingual proficiency in English and at least one other language is a plus but not required. •Demonstrated success in a customer service environment, ideally with experience supporting low‑income or vulnerable populations. •Understanding of fundamental low‑income energy assistance and affordability program concepts is strongly preferred. •Knowledge of, or the ability to quickly learn, National Grid customer information systems, including customer account management, billing and financial structures, energy management systems, and document management tools (e.g., CSS or similar platforms). •Familiarity with, or the ability to rapidly develop expertise in, social service and assistance programs available to income‑eligible customers, with a proven ability to explain complex program options clearly to diverse audiences. •Understanding of National Grid’s business operations, policies, and practices, or the demonstrated ability to acquire this knowledge efficiently. •Knowledge of relevant industry practices, regulations, and compliance requirements. •Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access. Compensation: •$76,000 - $89,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!