Hiring: Advisor, Field Planning Experience Company: H&R Block Location: Missouri, United States Job Posted Time: 2026-09-09 20:02:10 Target Skills & Keywords : R, TestNG About the job Experience: •3-5 years experience delivering exceptional customer service in a high-volume, fast-paced environment or similar •5 years experience delivering exceptional customer service in a high-volume, fast-paced environment or similar •70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. Required Skills: •Partner with tax office leaders to support operational initiatives, readiness activities, and implementation efforts •Gather and synthesize feedback on processes, tools, and operational challenges to identify improvement opportunities •Support project execution by validating readiness, tracking action items, and helping address barriers to success •Facilitate communication between operational leaders and corporate teams to clarify expectations and resolve questions •Identify and share best practices that help improve consistency and operational effectiveness across tax offices •Coordinate pilot programs and testing activities by supporting participation, monitoring execution, and collecting feedback Qualifications: •Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience •3-5 years experience delivering exceptional customer service in a high-volume, fast-paced environment or similar •At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!