Hiring: Advanced Technical Support Group Engineer- Remote Company: Crestron Electronics Location: Rockleigh, NJ Job Posted Time: 2026-09-10 12:22:47 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint, Project Management About the job Experience: •6-8 years working in the AV industry and 5 years of experience in Customer Support •3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro •8 years working in the AV industry and 5 years of experience in Customer Support •5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro Required Skills: •Handle escalated Technical Support cases •Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels •Stage dealer projects and programs in the process of reproducing and resolving the reported issues •Review project designs and programming to ensure they conform to best practices •Gather logs, packet captures, and any other data necessary to effectively •Perform site surveys to verify installations meet industry and Crestron standards •Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations •Proactively identify potential conflicts and delays, and work to manage and mitigate project risks Qualifications: •H.S. Diploma or General Education Degree (GED) required •Bachelors in EE or CS degree preferred •Works under minimal supervision with wide latitude for independent judgement •Demonstrated capacity to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision •Demonstrated capacity to read and interpret system schematics, floorplans, etc. •Proficient in Microsoft OS environments •Proficient in Apple OS and applications desirable •Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred •Moderate / Advanced project management skills •Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies Compensation: •$77,000 - $110,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!