Hiring: advanced systems analyst- Operational Data (Nashville, TN) Company: Starbucks Location: Nashville, TN Job Posted Time: 2026-09-16 10:55:15 Employment Type: On-site Target Skills & Keywords : AWS, Change Management, Configuration Management, Databricks, Machine Learning, ServiceNow About the job Experience: •5+ years experience in data analytics, business intelligence, or operational analytics. •5+ years experience working directly in enterprise-grade data, service management, service desk, and operational/transactional databases •3+ years experience supporting technology operations or IT service management organizations. Required Skills: •This position combines deep operational knowledge with advanced analytics capabilities, leveraging AI, automation, and modern business intelligence platforms to identify trends, predict risks, optimize resources, and drive data-driven decision making. •The analyst develops executive-level insights, operational dashboards, predictive models, and AI-powered reporting solutions that support enterprise technology operations and strategic business objectives. •Analyze large operational datasets to identify trends, patterns, risks, and opportunities for improvement. •Develop operational KPIs, SLAs, XLAs, workforce productivity metrics, and executive scorecards, and actionable insights. •Create predictive analytics models to identify emerging operational risks and performance degradation. •Leverage AI and machine learning techniques to improve service operations and business outcomes, including AI effectiveness and performance metrics. •Develop and maintain AI-assisted reporting and analytical solutions. •Partner with operational teams to identify opportunities for Predictive incident detection, Knowledge optimization, Automation opportunities, Workforce forecasting, Asset lifecycle intelligence, Contact reduction initiatives Qualifications: •Bachelor's degree in Information Systems, Computer Science, Analytics, Business, Statistics, Mathematics, or related field, or equivalent professional experience. •Advanced analytical and problem-solving capabilities. •Demonstrated understanding of Service Desk Operations, Major Incident Management, Change Management, Problem Management, Asset Management, Service Configuration Management, Infrastructure Operations, Network Operations, Disaster Recovery and Service Resilience •Predictive Analytics, Operational Intelligence, Workforce Analytics, Capacity Planning, Performance Analytics, KPI Development, Executive Reporting, Statistical Modeling, Business Intelligence Architecture •We believe we do our best work when we're together, which is why we're onsite four days a week. •Join us and inspire with every cup. Apply today! Compensation: •$97,100 - $161,900 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!