Hiring: Advanced IoT Tech (DMMI) Company: DENSO Location: Battle Creek, MI Job Posted Time: 2026-09-02 17:57:19 Employment Type: Full-time Target Skills & Keywords: IoT Applications, Lot Trace Management, Warehouse Management Systems, Andon Systems, IT/OT Infrastructure, SQL Queries, API, Server, Network, Gateway Devices, Database, Networking (Sub-netting, IP Addressing, VLANs), Troubleshooting, Grafana, Gray-log, Sysinternals, Incident Management, Root Cause Analysis, Ticketing Systems, Manufacturing Processes, Documentation & Training Experience: - High school diploma with 2 years of relevant experience (required) - Associate's Degree in a relevant field (preferred) - Relevant certifications (preferred) - 3+ years of experience (preferred) Required Skills: - In-depth knowledge of IoT applications to analyze and correct manufacturing lot trace management system issues - Ability to determine if problems are code-related and escalate to Development staff - Strong communication skills to clearly convey incident status, actions taken, and next steps to chain of command and stakeholders - Coordinate root cause identification and countermeasure implementation for prolonged incidents - Ability to analyze necessity and conduct server reboots when needed - Understanding of overall system components and their interactions to determine escalation paths - Conduct complex SQL queries for part information searches - Utilize tools such as Sysinternals, Grafana, and Gray-log to analyze and correct application-specific problems - Investigate server issues related to IoT systems, including CPU/memory usage and services - Coordinate incident resolution activities for IoT systems - Create tables for new products in lot trace management systems - Proactively respond to customer Service, Incident, Change, and Problem requests - Understanding of manufacturing processes and their relation to IoT applications (lot trace management, warehouse management systems, Andon systems) - Strong ability to analyze and repair complex, highly integrated IT/OT systems - In-depth understanding of IT/OT infrastructure systems and tools - Excellent written and verbal communication skills - Strong commitment to customer service - Ability to coordinate with internal groups dependent on or providing input to OT systems - Relational understanding of API, server, network, gateway devices, and database systems - Knowledge of OT systems in manufacturing environments related to IoT data - Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLANs, and troubleshooting - Excellent analytical skills with ability to independently evaluate and develop innovative solutions - Ability to properly use ticketing systems to respond to and document customer requests Qualifications: - High school diploma required - 2 years of relevant experience required - Associate's Degree in relevant field preferred - Relevant certifications preferred - 3+ years of experience preferred - 24/7 on-call emergency support rotation required - Up to 15% North America travel required - Core Hours: 4:00pm-12:30am - A resume is required to be considered for this position Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!