Hiring: Advanced Associate, Customer Service Company: Pearson Location: Bloomington, MN Job Posted Time: 2026-09-10 13:16:08 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Vue About the job Required Skills: •Technical Support and Troubleshooting •Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills. •Actively demonstrate the application of concepts and guidelines. •Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures. •Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning. •Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership. •Understands the expectations of a test taker and able to adapt their communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines. •Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures. Qualifications: •Basic technical troubleshooting experience preferred •Key characteristics we are looking for Passion for customer service and find joy in helping others succeed. •Has a patient, positive, compassionate, and friendly demeanor. •Thrive working with a team and technology. •Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows. •Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications. •Conflict management skills; diplomatic and sees feedback as an opportunity for growth. •Time management skills; can quickly and effectively adapt to changes. •Demonstrated capacity to deal with ambiguity and overcome objections. •Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!