Hiring: ADMINISTRATOR L3 Company: Wipro Location: Minneapolis, MN Job Posted Time: 2026-09-03 11:01:16 Target Skills & Keywords : Digital Transformation, Root Cause Analysis About the job Required Skills: •The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. •Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. •Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. " •Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling. •SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams. •Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines. •Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes." •Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans. Compensation: •$45,000 - $110,000 / year •3-5 Years The expected compensation for this role ranges from $45,000 to $110,000 . •5 Years The expected compensation for this role ranges from $45,000 to $110,000 . Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!