Hiring: Administrator, Global Credit Technology Application Support Company: The Carlyle Group Location: New York, NY Job Posted Time: 2026-09-15 14:17:13 Target Skills & Keywords : Agile, Azure DevOps, Confluence, Jira, Portfolio Management, SQL, Segment, Sentry, ServiceNow, Visio About the job Experience: •4 years of relevant IT experience in customer service or helpdesk/application support required •Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required Required Skills: •Hands-on day-to-day user application support •Ensuring issues are addressed within specified SLA timeframes •Troubleshooting issues and working with others to ensure root causes are identified and remediated •Establishing and maintaining key relationships with business stakeholders •Communicating with external vendors and Fund Administrators when issues arise •Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation •Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues •Maintaining application, server and environment configurations Qualifications: •Bachelor's Degree, required •Major or emphasis in computing or quantitative discipline, or equivalent, preferred •Strong experience providing end-user/business-facing white glove support •Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement •Prior experience in financial services preferred (especially credit & private equity) •Excellent communication, collaboration and interpersonal skills •Demonstrated capacity to proactively identify issues and work with delivery teams to mitigate risks •Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets) •Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable •Demonstrated capacity to work independently or as part of a team Compensation: •$130,000 - $150,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!