Hiring: ADMINISTRATIVE SPECIALIST III APPEALS SPECIALIST II Company: State of Maryland Location: Maryland, United States Job Posted Time: 2026-09-10 14:16:00 Employment Type: Full-time / Hybrid About the job Required Skills: •Maintains high-level customer service standards by supporting employers and workers with the FAMLI appeals process. •Meets customer service needs within all required or recommended timeframes. •Serves as the first point of contact in the Appeals Unit for employers, workers and other stakeholders. •Assists with the appeals intakes, and provides administrative support throughout the appeals process. •Responds to inquiries from appellants, employers, representatives and internal stakeholders regarding the administrative requirements of the appeals process. •Addresses customer inquiries related to appeals through multiple channels (e.g. phone and email), ensuring professionalism and empathy. •Provides clear and accurate information regarding the appeals process. •Determines the most effective way to respond to inquiries following established protocols. Qualifications: •Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience. •Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. •Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. •A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab. Note that initial screening is based only on the information provided within the online application. •For Positions That Require a Bachelor's/master's Degree, Etc. Compensation: •Tax-deferred supplemental retirement savings plans (401(k) and 457) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!