Hiring: Activation Specialist (NYC) Company: LangChain Location: New York, NY Job Posted Time: 2026-09-10 13:58:31 Employment Type: Contract Target Skills & Keywords : ABAC, Cloudflare, LLM, LangChain, Monday.com, SQL, SaaS, Workday About the job Experience: •4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function. Required Skills: •Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment. •Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions. •Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed. •Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently. •Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes. •Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run. •2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function. •A strong desire to work directly with customers and build productive, trusted relationships. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!