Hiring: Account Specialist Company: Thomson Reuters Location: Ann Arbor, MI Job Posted Time: 2026-09-12 17:58:15 Employment Type: Full-time Target Skills & Keywords: Account Management, Renewals, Retention, Upsell, Cross-sell, Inside Sales, Customer Success, Sales Support, SaaS, Subscription, Recurring Revenue, CRM, Quoting Systems, Forecasting, Contract Management, Commercial Acumen, Customer Relationship Management, Pipeline Management, Revenue Forecasting Experience: - 2+ years of experience in account management, renewals, inside sales, customer success, sales support, or another customer-facing commercial role. - Experience managing a portfolio of customer accounts in a SaaS, subscription, recurring-revenue, technology, professional services, legal, tax, financial, or information-services environment. Required Skills: - Own the end-to-end renewal process for an assigned portfolio of U.S.-based customer accounts. - Proactively engage customers to confirm renewal intent, communicate product value, clarify contract terms, and ensure timely execution. - Prepare and manage quotes, order forms, contracts, and related commercial documentation. - Respond to inbound commercial inquiries, including questions related to pricing, products, billing, and contract terms. - Identify and execute low- to moderate-complexity upsell and cross-sell opportunities within existing accounts. - Support customer pricing discussions and coordinate internal approvals, deal structure, and contract terms as needed. - Build trusted customer relationships and develop a strong understanding of customer business needs, objectives, and challenges. - Create and communicate value-based propositions that support customer retention and account growth. - Analyze account data, customer activity, renewal trends, and commercial performance to identify risks and growth opportunities. - Maintain accurate account, opportunity, renewal, and forecasting information in CRM and quoting systems. - Provide reliable renewal pipeline visibility and revenue forecasts to leadership and internal stakeholders. - Partner closely with Account Executives, Customer Success Managers, Finance, Legal, Operations, and other internal teams to ensure a seamless customer experience. - Coordinate internal resources to resolve customer issues and facilitate timely commercial transactions. - Share customer feedback and market insights to support improvements to products, processes, and customer outcomes. - Consistently achieve or exceed assigned renewal, retention, expansion, and customer engagement goals. Qualifications: - Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant professional experience. - Professional written and verbal English communication skills. - Demonstrated commercial acumen and the ability to discuss pricing, contract terms, renewal value, and expansion opportunities. - Strong customer relationship management, communication, and interpersonal skills. - Experience using CRM. Compensation: - Uncapped commission opportunities. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!