Hiring: Account Manager Service Company: ALKEGEN Location: Buffalo, NY Job Posted Time: 2026-09-03 14:37:46 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, SAP About the job Experience: •A minimum of 2-5 years of customer service experience in an office setting is required. •Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules •Capable of handling multiple priorities and adapting to change with ease. •Willing to take on additional tasks and work effectively on a team. •Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred. Required Skills: •Receives and processes customer orders, inquiries covering items or products ordered. •Maintains an ongoing relationship with assigned customers and commercial partner. •Lead and oversee ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date. •Provides standard pricing and quoting, product availability, and schedule information within established guidelines. •Serves as communication link between customers and commercial to assure responsiveness. •Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders. •Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. •Maintain a high level of customer service as reflected by a low number of customer complaints. Qualifications: •Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best.  Come grow with us! •High School Diploma required. Associate's or Bachelor's degree in relevant field preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!