Hiring: Account Manager - NYC Company: Vendelux Location: New York, NY Job Posted Time: 2026-09-16 17:13:48 Employment Type: Hybrid Target Skills & Keywords : SaaS About the job Experience: •5+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company Required Skills: •Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations •Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time •Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption •Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks •Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI •Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship •Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes •Contribute to community building across the customer base through webinars, case studies, and events Qualifications: •Demonstrated success in owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations •Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball •Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily •Comfortable traveling to meet customers in person and building face-to-face relationships •Highly accountable self-starter who doesn't need to be chased for updates •Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike Compensation: •Competitive base salary and bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!