Hiring: Account Manager, Mid-Market Company: Aurora Solar Location: United States Job Posted Time: 2026-09-16 12:32:15 Employment Type: Remote Target Skills & Keywords : Aurora, SaaS, Salesforce, Segment About the job Experience: •2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment. Required Skills: •In this role, you'll own a high-volume portfolio of solar professionals in Aurora's Scaled Account Management segment where you will execute the account management playbooks, systems and processes that let you serve them well at scale. •You'll drive retention, early renewals, and expansion across a large book of business by pairing sharp account management instincts with a real appetite for leveraging AI agents, automated workflows, and operational design. You won't just use the tools, you'll help shape them. •This is a role where your account management skills and your systems thinking sharpen each other. The customers are real, the relationships matter, and the workflows you execute directly determine how well you can serve them. •Own and grow a high-volume portfolio of accounts in the Scaled AM segment, driving retention, early renewal upsells, and expansion through a combination of proactive outreach and AI-assisted workflows. •Serve as the primary relationship owner for customers under approximately $25K to $50K ARR, ensuring every account receives timely, relevant engagement, even at scale. •Operationalize and continuously improve AI-assisted workflows that support customer onboarding, ramp acceleration, health monitoring, and upsell identification. •Identify and act on ramping risk signals early, ensuring new logos reach their utilization thresholds within the ramp window. •Surface and qualify early upsell opportunities by detecting usage-based signals and coordinating with Account Executives and Enterprise Account Managers on expansion motions. Qualifications: •Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time. •Comfort building and executing structured workflows — you don't just manage accounts, you build systems to manage them better. •Demonstrated capacity to identify account health signals — usage data, engagement trends, renewal timelines — and act on them before risk becomes obvious. •Strong written communication skills; you can craft outreach that feels personal at scale and represent Aurora's voice clearly across a large customer base. •Collaborative instincts — you're comfortable working cross-functionally with Sales, RevOps, Support, Product, and GTM Ops to get things done for your customers. •Organized, self-directed, and able to manage competing priorities across a complex portfolio without letting things fall through the cracks. •Operational familiarity with AI agent platforms or automation tools and an interest in building workflows, not just using them. •Background in solar, clean energy, or construction tech — understanding of the contractor and installer market is a real advantage. •Prior experience in a high-growth SaaS environment where you had to build processes, not just follow them. •Demonstrated capacity to scope operational needs clearly and partner with technical or ops stakeholders to implement them. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!