Hiring: Account Manager Lead, Client Success Company: FIS Location: Milwaukee, WI Job Posted Time: 2026-09-10 13:50:07 Employment Type: Full-time Target Skills & Keywords : Product Management About the job Experience: •7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles •10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Required Skills: •As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ •What You Will Be Doing •Client Point of Contact~ Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client •Team Coordination~ Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements •Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization •Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption •Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn •Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!