Hiring: Account Manager II Company: Paylocity Location: Pittsford, NY Job Posted Time: 2026-09-10 14:06:12 Employment Type: Full-time / Remote Target Skills & Keywords : Accessibility, C++, Microsoft Excel, Microsoft Office, Zoom About the job Experience: •Strong computer skills, including Microsoft Office with proficiency in Excel •Strong written communication skills for business correspondence •Strong team player with attention to detail •Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Required Skills: •While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. •Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. •Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! •This is a 100% in-office role based at our •Location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. •Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. •Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. •Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. Qualifications: •CPP, FPC, APA, and/or SHRM-CP certified •Self-starter with the ability to handle multiple projects at once •Demonstrated capacity to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. •Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. •Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. •Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!