Hiring: Account Manager II Company: Paylocity Location: Meridian, ID Job Posted Time: 2026-09-11 10:18:08 Employment Type: Full-time / Remote Target Skills & Keywords : Accessibility, C++, Zoom About the job Experience: •Strong computer skills, including Microsoft Office with proficiency in Excel •Strong written communication skills for business correspondence. •Strong team player with attention to detail •Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Required Skills: •Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. •Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. •Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. •Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed. •System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners. •Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment. •Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up. •Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information. Qualifications: •CPP, FPC, APA, and/or SHRM-CP certified •Self-starter with the ability to handle multiple projects at once •Demonstrated capacity to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. •Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. •Paylocity is an equal-opportunity employer. •Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. •Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!