Hiring: Account Manager, College Sales Company: Macmillan Location: Kansas City, MO Job Posted Time: 2026-09-03 10:24:26 Employment Type: Remote Target Skills & Keywords : SaaS About the job Experience: •3+ years of experience in account management, customer success, sales, relationship management, or another customer-facing role Required Skills: •Build trust with faculty, decision-makers, and other stakeholders across your accounts, going beyond a single point of contact to understand curriculum, buying processes, and priorities at an organizational level. •Protect and grow the business. •Track account health, spot renewal risk early, and act on it before it becomes a problem. Identify where current customers could benefit from more of what Macmillan Learning offers, including additional courses, departments, or products, and partner with Sales on larger opportunities. •Bring the customer's voice inside. •Share what you're hearing, including feedback, competitive intelligence, and shifts in the market or in higher ed, with Sales, Product, Marketing, and Customer Success, and use it to sharpen your own account strategy. •Help customers get value, not just access. •Partner with Customer Success and Support to make sure customers are actually using and benefiting from what they've adopted. •Interface directly with Sales, Customer Success, Support, Marketing, and Product so priorities, risks, and commitments don't get lost between departments, and lead internal reviews for your more complex or strategically important accounts. Qualifications: •Bachelor's degree •Demonstrated ability to build and maintain relationships with multiple stakeholders at once •Strong communication, presentation, organization, and time-management skills •Sound business judgment and problem-solving skills •Comfort using data and customer insight to guide decisions and priorities •You live within the geographic boundaries of this sales region •Operational familiarity with account planning, forecasting, CRM systems, and business reviews •Requires periods of close concentration. Must be able to multi-task, concentrate in an open office work environment. . Must be able to work more than 40 hours per week as needed. Compensation: •$50,000 - $65,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!