Hiring: Account Management Sales Leader Company: Qualtrics Location: Dallas, TX Job Posted Time: 2026-09-02 17:59:54 Employment Type: Full-time Target Skills & Keywords: Account Management, SaaS Sales, Net Retention Rate (NRR), ARR Expansion, Cross-Sell, Renewals, Generative AI, DaaS, Gross Churn, Executive Business Reviews, Multi-Threading, Contract Negotiation, Commercial Leadership Experience: - 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion - Proven track record leading large-scale existing business teams - Experience managing front line leaders and Account Executives - Demonstrated ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases Required Skills: - Drive ARR expansion leveraging SaaS and Generative AI offerings - Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health - Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn) - Commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals - Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting - Act as executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities - Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles - Collaborate cross-functionally with Customer Success, Professional Services, and Product teams Qualifications: - Seasoned sales leader with deep account management expertise - Ability to cultivate a high-performing account management culture emphasizing value-based selling, strategic planning, and executive partnership - Strong executive presence and thought partnership capabilities - Experience translating client feedback into new AI and experience management expansion opportunities Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!