Hiring: Account Management Front Line Sales Leader Company: Qualtrics Location: Dallas, TX Job Posted Time: 2026-09-09 17:59:53 Employment Type: Full-time Target Skills & Keywords: Account Management, SaaS Sales, Net Retention Rate (NRR), Gross Retention Rate (GRR), Gross Churn, ARR Expansion, Cross-Sell, Multi-Year Renewals, Contract Negotiation, Executive Business Reviews (EBRs), Multi-Threading, Renewal Forecasting, Value-Based Selling, Generative AI, DaaS, Customer Success, Account Health, Churn Mitigation, Commercial Leadership, Enterprise Accounts, LTV Experience: - 7-10+ years of software subscription sales and commercial leadership experience focused on account expansion - Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals - Experience protecting, renewing, and expanding high-value, seven-figure contracts across enterprise client bases Required Skills: - Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn) - Ability to drive ARR expansion leveraging SaaS and Generative AI offerings - Expertise in account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health - Strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals - Ability to train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting - Capability to act as executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities - Skill in driving proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles - Cross-functional collaboration with Customer Success, Professional Services, and Product teams Qualifications: - Bachelor's degree or equivalent - Demonstrated ability to cultivate a high-performing account management culture emphasizing value-based selling, strategic planning, and executive partnership - Strong leadership capabilities to manage a team of 6-8 Account Executives Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!