Hiring: Account Administrator Company: J. Kent Staffing Location: Beachwood, OH Job Posted Time: 2026-09-10 11:11:26 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management About the job Required Skills: •Communicate with customers via phone, email, and web chat to provide product and service information •Collect necessary order details and assist with reviewing contracts for new and repeat business •Actively facilitate and support Outside Sales Representative in quoting and price negotiations •Respond to customer inquiries, including requests for quotes and product information •Partner cross-functionally with suppliers to obtain pricing and delivery timelines •Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed •Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups •Monitor inventory levels for assigned customer products and provide updates as needed Qualifications: •High school diploma required; Associate’s or Bachelor’s degree preferred •Excellent written and verbal communication skills •Strong customer service orientation with a focus on solution-based sales support •Proven ability to manage multiple projects in a moderately paced environment •Proficiency in Microsoft Office; strong Excel skills are a significant advantage •Comfortable learning and using ERP systems and online procurement platforms •Basic technical math and mechanical aptitude preferred •Previous customer service or inside sales experience required •Demonstrated capacity to read technical drawings or blueprints is a plus •Must be able to sit and work at a computer for extended periods Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!