Hiring: Absence Advocate Company: Cox Automotive Inc. Location: Atlanta, GA Job Posted Time: 2026-09-15 11:14:59 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Quality Assurance, Workday About the job Experience: •2 years of related experience in absence management, leave administration, or accommodations. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field. Required Skills: •The Absence & Accommodations team provides compliant, consistent, and employee-centered leave, accommodation, and workers' compensation support across Cox Automotive (CAI) and its subsidiaries throughout North America. •Manage and support approximately 100 active leave and accommodation cases concurrently, ensuring timely and accurate case progression in accordance with established service level agreements and deadlines. •Support employee populations across the U.S. and Canada, applying jurisdictional/program requirements as applicable. •Partner with TPAs in a shared administration model in which TPAs adjudicate and approve cases. Monitor activity, document actions, and coordinate next steps across stakeholders. •Identify and escalate complex, risk-sensitive, or employee-impacting cases to the Absence & Accommodations Business Partners while supporting a consistent "moments that matter" employee experience. •Handle escalated cases from the Employee Service Center for specific claims inquiries and activities. •Monitor the FMLA lifecycle within internal systems and serve as a liaison for employees, leaders, and site inquiries, coordinating with TPAs to resolve gaps or delays. •Manage inbound and outbound communications through phone, chat, and email in accordance with established service level expectations. Qualifications: •Strong knowledge of both self-funded and fully insured disability benefit programs, ERISA guidelines and intersections with adjacent leave and accommodations regulations. •FMLA regulations and lifecycle administration •ADA accommodation fundamentals, the interactive process, and proper documentation •PWFA accommodation support related to pregnancy, childbirth, and related medical conditions •Proficiency in Microsoft Office, including Excel, PowerPoint, and Word. •Strong working knowledge of state and federal employment laws relevant to leave/accommodations; ability to apply policies consistently and escalate when appropriate. •Strong verbal and written communication skills, including the ability to explain complex leave, accommodation, and benefits-related processes clearly, professionally, and empathetically to employees, leaders, and stakeholders. •Demonstrated capacity to work independently with a sense of urgency and prioritization; strong follow-through and time management. •Capable of applying sound judgment and discretion when handling confidential medical and employee information. •Demonstrated capacity to collect, analyze, interpret, and communicate data, including case trends, cycle times, and operational reporting. Compensation: •$61,100 - $91,700 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!