Hiring: 15876 - Unemployment Claims Associate - OH - On Site Company: Vensure Employer Solutions Location: Cincinnati, OH Job Posted Time: 2026-09-10 14:39:38 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •Prior work experience in an office environment is preferred by not required. •Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Required Skills: •Manage and respond to assigned unemployment claims within required deadlines. •Partner cross-functionally with designated client contacts on matters related to unemployment claims. •Communicate with internal teams to address unemployment-related issues and ensure client satisfaction. •Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance. •Respond to inquiries from state agencies promptly and professionally. •Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals. •Monitor and manage the unemployment email inbox. •Review and address state portal correspondence as assigned. Qualifications: •A strong drive to deliver exceptional client support to both external and internal customers. •A flexible, positive attitude, and a dedicated team player and collaborator. •Strong organizational skills, attention to detail, and follow-through. •Demonstrated capacity to communicate clearly, concisely, and proactively, both verbally and in writing. •Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms. •Drive to learn, grow, and contribute to the overall success of the company. •Demonstrated capacity to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication. •High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!